Terms & Conditions

Terms & Conditions

Effective date: 19 June 2026

1. About these terms

These terms and conditions (“Terms”) govern your use of the Chayah Kalahari Project NPC website at meerkatrescue.org (the “website”) and any donation you make through it. By using the website or making a donation, you agree to these Terms. If you do not agree, please do not use the website.

2. Who we are

Chayah Kalahari Project NPC is a registered Non-Profit Company (Reg 2025/268702/08) and an approved Public Benefit Organisation (PBO reference 930088229), approved to issue Section 18A tax-deductible receipts.

3. Using this website

You may use this website for lawful purposes only. You agree not to use it in any way that is unlawful, that could damage or disrupt the website or its security, or that infringes the rights of others. We may change, suspend or withdraw all or part of the website at any time without notice.

4. Donations

• Donations are voluntary gifts in support of our conservation work. You receive no goods or services in return.
• Donations are processed by independent third-party providers (for example PayFast, Yoco, BackaBuddy and PayPal) or by EFT. Their own terms and privacy policies apply to the payment itself, and we do not store your full card or banking details.
• Donations are charged and settled in South African Rand (ZAR). If you pay with an international card, your card is charged in Rand and your bank converts it at its own rate; any conversion shown is indicative only.
• Please make sure the details you provide (including your name, email and any tax details) are accurate, so we can process your donation and any receipt correctly.

5. Section 18A tax certificates

As an approved Section 18A organisation, we can issue tax-deductible receipts to South African taxpayers — individuals, companies and trusts — for qualifying donations.

We do not issue a certificate automatically for every donation. Certificates are issued on request only. You may request a certificate at any time, and the sooner the better; but to ensure your donation is reported to SARS for the correct tax year, please request it by 30 April following the tax year in which you donated (the South African tax year runs from 1 March to the end of February). Requests received after that date may only be processed and reported in the next reporting cycle.

To issue a valid certificate, SARS requires us to record certain details about you. When you request a certificate, please provide:

• the nature of the donor (individual, company or trust);
• your full name;
• your identity number or company/trust registration number;
• your income tax reference number;
• your contact number and email address; and
• your postal or physical address.

We are required to report the Section 18A receipts we issue, together with these donor details, to SARS through the IT3(d) third-party data process. By requesting a certificate, you agree to this reporting.

Request a Section 18A certificate here.

A Section 18A receipt allows a qualifying donor to claim a tax deduction, subject to SARS rules and limits (generally up to 10% of taxable income, with any excess carried forward) and to your own tax circumstances. We do not provide tax advice; please consult your own tax adviser.

6. Refunds

Donations are voluntary gifts and are non-refundable. If a payment was not authorised by you or was duplicated, please contact us at [email protected] and we will arrange a correction with the relevant payment provider.

7. Intellectual property

All content on this website — including text, images, photographs, graphics and logos — belongs to Chayah Kalahari Project NPC or its licensors and is protected by law. You may not copy, reproduce or use it for commercial purposes without our prior written permission.

8. Third-party links and services

This website links to third-party websites and services (such as payment providers and social media). We provide these links for convenience and do not control or take responsibility for the content, terms or privacy practices of those third parties. Your use of them is at your own risk and subject to their terms.

9. Availability and accuracy

We work to keep the website available and its information accurate and up to date, but we provide it “as is” and make no warranties that it will be uninterrupted, error-free or fit for a particular purpose.

10. Limitation of liability

To the fullest extent permitted by law, Chayah Kalahari Project NPC will not be liable for any indirect, incidental or consequential loss or damage arising from your use of, or inability to use, this website. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

11. Privacy

Our use of your personal information is described in our Privacy Policy, which forms part of these Terms.

12. Governing law

These Terms are governed by the laws of the Republic of South Africa, and any dispute relating to them is subject to the jurisdiction of the South African courts.

13. Changes to these terms

We may update these Terms from time to time. The current version, with its effective date, will always be available on this website. Continued use of the website after a change means you accept the updated Terms.

14. Contact us

For any questions about these Terms, please contact us at [email protected] or +27 83 388 0898.